OEIS BSIS Learning Platform

Course Overview

Meet The Instructor

Copyright Terms

Learning Objectives

1.1 What is Loss Prevention?

1.2 The Role of a Security Guard in Loss Prevention

1.3 Skills and Qualifications

1.4 Legal Considerations of Loss Prevention

Module 1 Quiz

2.1 Methods of Theft in Retail

2.2 Optimizing Store Design for Loss Prevention

2.3 Implementing Technology for Loss Prevention

2.4 Internal Store Practices to Minimize Theft

2.5 External Deterrence Tactics

Module 2 Quiz

3.1 Educating Employees in Loss Prevention

3.2 Implementing Policies and Procedures

3.3 Working in a Store

3.4 Appropriate Interaction with Store Customers

Module 3 Quiz

4.1 Building Customers' Trust and Loyalty

4.2 Maintaining Professionalism

4.3 Responding and Addressing to Incidents

4.4 Remaining Calm and Assertive in Difficult Situations

4.5 Identifying and Managing Emotional Triggers

Module 4 Quiz

5.1 Introduction to Note-taking

5.2 Introduction to Report Writing

5.3 Reporting Protocols and Formats

Module 5 Quiz